Bank Transfer, Shipping & Customs

Bank Transfer, Shipping & Customs

The information displayed in this article and all other informative articles on mylbbrand.com (hereafter called: Site) is part of the Policy and Terms of use of Lbabatk Trade Services Company and the Trademark MyLB speaks Palestinian (hereafter called:  company/Brand/We) and apply to each customer/user (hereafter called: You) who decided to use the services that the website offers.

Bank Transfer 

A-Transferring Your Payment

A-1) Paying through Bank Transfer is 100% safe as long as you provide your banker with the correct details of any of our Bank accounts. It’s preferable that you copy and paste the information of the account you need to transfer the money to. 

A-2) Please note that Banks generally charge additional fees for the International transfer and for local transfers if the money is transferred to another bank than yours. Kindly make sure that you cover the costs of these charges. It's important that we receive the correct amount of your purchases. Thank you for understanding.

B- How to pay through Wire Transfer:

B-1) When you place your order, the website system sends you an email with all information about your order. Please Keep the Order Number and Order Date.

B-2) Copy the company bank Information necessary for the transfer process:

Name of the Bank

Account number, currency

IBAN

Swift Code

Beneficiary name

Order Total Value

B-3) You can either pass them out to the banker to make the transfer, or you can just make it from your Mobile if this service is allowed in your country for International transfer.

B-4) Once your transfer is done, you may either clearly photoshoot the receipt or scan it and email it to us at support@mylbbrand.com, or message it to +970-599-903-203  WhatsApp. Please don’t forget to provide us with the number & date of order.

B-5) The customer services will email you with the information of shipping date & estimated delivery time to your destination. If you never receive this email within 24 hrs from the time of sending your receipt, please contact us.

B-6) The letter (mentioned in B-1) is considered by our policy, a confirmation of your order only, until we receive a photo of the official bank receipt that indicates the fulfillment of the payment OR get notified by our Bank of your successful transaction (which usually lakes quite a long time sometimes), then handling your purchases will take no longer than 36hrs-2 business days for shipping. According to our policies, the company here is not obligated to ship your purchases with no bank receipt, or transaction confirmation from our bank. 

C- Please note that currencies we do accept are US $, Euro €, Sterling Pound GBP, JOD, and ILS. 

 

Customs & Taxes

A-1) Given the fact that every Government has its own rules and regulations to regulate shipments entering its space, and such rules differ from a country to another. We, unfortunately, are not aware of your country-related system, rules, regulations, customs, and other related processing and pricing, thus we cannot tell you how much you’ll be charged at the Customs Office in your country.

A-2) What you pay at the website is only the price of the product/s and the shipping cost. We don’t add tax or any other charges to our products, and it’s the customer’s (buyer) responsibility to pay tax, customs, and any relevant duties, so we suggest you kindly check your customs’ rules in your country before your place your order.

A-3) If you think you can lower the taxes you have to pay, kindly let us know what you need us to do in the comments space that you have at the checkout page, in order to help you out, and we will be glad to follow your instructions.

B-Supply of your purchases:

B-1) It takes 36 hrs- 2 business days to prepare your purchases for shipping, given the availability of Products in stock.

B-2) Some of MyLB Brand Products are Made to order, (notices are found on the top of the description on the product’s page.. Kindly read them carefully), thus they need time to be manufactured (2-weeks in average).

Thus, the Estimated Delivery time would be calculated as follows:

Time the order needs to be made for you + Time the company takes to handle purchases for shipping+ Shipping time according to the shipping method to be picked at check out time.

B-3) The Company is not responsible in any case for the delay of the couriers in delivering purchases at the below-mentioned estimated time frames, during events that layout of their control. The customer services will update you of any estimated delay that may occur during shipping the order.

C- Shipping Methods & Time Frames

Free International Express Shipping (estimated time 3-7 days) on orders 250$+

Free International Standard Shipping (estimated delivery time 12-30 days and sometimes takes up to 40 days) on orders 100$+

On Orders below 250$ & above 100$, you may pick either the Express Shipping for 50$ or Free Standard Shipping.

On orders below 100$, Standard Shipping is available for a flat rate of 18$.  

Free Shipping to Palestinian Authority Territories & East Jerusalem (estimated time 3-10 days)

Free shipping to 48 territories (estimated time 3-10 days) on orders 100$+.(estimated time 3-10 days)

Shipping to 48 territories on orders below 100$ is for a flat rate of 10$ (estimated time 3-10 days)

 

D- You may reschedule the date of receiving your purchases, contact us at support@mylbbrand.com within 36hrs-2 business days of placing your order.

 

E- Ordering more than one MTO Product (MAKE TO ORDER)

This point is about ordering products that are to be fabricated upon your request and need time to be ready for shipping, but each of them needs a different time from the other, or one of them is available in stock. Please note that in this case, we do ship all products in one shipment right after the MTO product is ready, otherwise, please leave us a note in the comments space at the checkout page, and extra shipping costs may apply. 

 

Reviewed on June 14, 2021